Angus HSCP Complaints Workshop
Slides from the day
Handouts from the day
Stephen Covey You Tube Video – “Covey Paradigms”
Dan Siegel’s Hand Model of the Brain You Tube Video – “Flip Your Lid”
Brené Brown You Tube Video – “Blame”
Jacinda Ardern You Tube Video – “Apology”
Post Office attempt at an apology You Tube Video
Thank you so much for attending the session. If you have any questions then please feel to contact me – dorothy@daprofessional.net
