Complaints Masterclass - Listening, Learning & Resolving.
You Tube Video – “Kindness & Civility Matters”
You Tube Video – “Civility Saves Lives”
You Tube Video – “The Anger Volcano”
You Tube Video – “Incivility – Christine Porath”
You Tube Video – “When rudeness in teams turns deadly – Chris Turner”
You Tube Video – “Lessons from Geese”
Thank you so much for attending the session. If you have any questions then please feel free to contact me – dorothy@daprofessional.net
